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When does the cinema open?
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If it is for the same screening, you can move your seats on the app, or at the cinema box office.
If you want to go to a different film/day/time/cinema you will need to cancel your ticket and rebook. You can request a refund in person at the cinema, or over the Refund Line 02070183629 (10am to 6pm), with at least 2 hours notice before the film.
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How long are the adverts and trailers before the film?
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I'm running late. Can I still get into the film?
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I think I lost something at the cinema. How do I report this?
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What's your luggage policy? Can I bring bags into a screen?
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What food do you offer at the cinema?
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Can I bring my own food into the cinema?
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Can I have my phone in a screening?
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What do the age certificates mean?
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What forms of ID do you accept?
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Can I hire your cinema for an event?
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Can I make a group booking for a school visit?
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Where I can I find accessibility information about your cinemas?
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Are assistance dogs allowed in the cinemas?
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Something happened at the cinema that I'm not happy about. What can I do about it?
