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When does the cinema open?
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Can I change my seat?
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How long are the adverts and trailers before the film?
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I'm running late. Can I still get into the film?
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I think I lost something at the cinema. How do I report this?
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What's your luggage policy? Can I bring bags into a screen?
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What food do you offer at the cinema?
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Can I bring my own food into the cinema?
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Can I have my phone in a screening?
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What do the age certificates mean?
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We reserve the right to require you to prove your age with appropriate photographic ID if you are going to a 12A, 15, or 18 film or purchasing alcoholic drinks. If you are unable to prove your age you will not be able to watch the film or buy alcoholic drinks. We reserve the right to ask for such proof at any time you are on our premises.
In order to prove your age we require an official ID that includes a photo and date of birth such as a passport (or clear photocopy of a passport) or a driver’s license. We also accept the YOTI app as a valid form of ID.
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Can I hire your cinema for an event?
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Can I make a group booking for a school visit?
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Where I can I find accessibility information about your cinemas?
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Are assistance dogs allowed in the cinemas?
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Something happened at the cinema that I'm not happy about. What can I do about it?
