Tickets
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How do I collect tickets I've booked online or over the phone?
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Why do ticket prices vary?
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What age is a child ticket?
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Who is eligible for a student ticket?
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What is a family ticket and who does it apply to?
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What is the booking fee?
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How do I cancel my ticket and get a refund?
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How do I redeem a ticket voucher?
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How do I redeem a gift card or Tesco Clubcard for my booking?
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Do you offer carer tickets?
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Do you offer tickets for the unemployed?
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How do I move my seats?
Cinemas
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When does the cinema open?
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Can I change my seat?
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How long are the adverts and trailers before the film?
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I'm running late. Can I still get into the film?
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I think I lost something at the cinema. How do I report this?
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What's your luggage policy? Can I bring bags into a screen?
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What food do you offer at the cinema?
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Can I bring my own food into the cinema?
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Can I have my phone in a screening?
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What do the age certificates mean?
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What forms of ID do you accept?
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Can I hire your cinema for an event?
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Can I make a group booking for a school visit?
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Where I can I find accessibility information about your cinemas?
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Are assistance dogs allowed in the cinemas?
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Something happened at the cinema that I'm not happy about. What can I do about it?
Memberships
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What are the benefits of a Picturehouse membership?
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What type of membership should I choose?
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How do I renew my membership?
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How do I change my membership type?
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How do I cancel my membership?
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What is MyPicturehouse?
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I can't log in to my account online. What can I do?
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Where can I find my membership card number?
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Where can I use my Member Free tickets?
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Where can I use my membership discounts?
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What happens to my Member Free tickets if my membership expires?
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How do I sign up for the U25 discount tickets?
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How do I sign up for the Silver Screen discount tickets?
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What is the Premium benefit?
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How do I buy tickets for members and non-members in one booking?
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How do I buy tickets for multiple members in one order?