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When does the cinema open?
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Can I change my seat?
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The length of our ads and trailers vary, but are usually 15 to 20 minutes. We recommend arriving for the advertised start time to avoid missing any on the film.
Our Screen Arts events have reduced or no pre-show adverts and introductions.Was this article helpful?
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I'm running late. Can I still get into the film?
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I think I lost something at the cinema. How do I report this?
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What's your luggage policy? Can I bring bags into a screen?
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What food do you offer at the cinema?
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Can I bring my own food into the cinema?
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Can I have my phone in a screening?
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What do the age certificates mean?
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What forms of ID do you accept?
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Can I hire your cinema for an event?
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Can I make a group booking for a school visit?
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Where I can I find accessibility information about your cinemas?
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Are assistance dogs allowed in the cinemas?
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Something happened at the cinema that I'm not happy about. What can I do about it?