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When does the cinema open?
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Can I change my seat?
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How long are the adverts and trailers before the film?
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We do try to allow customers to enter the screening up to 20 minutes after the stated start time, at the staff's discretion. Due to different circumstances this may not always be possible.
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I think I lost something at the cinema. How do I report this?
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What's your luggage policy? Can I bring bags into a screen?
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What food do you offer at the cinema?
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Can I bring my own food into the cinema?
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Can I have my phone in a screening?
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What do the age certificates mean?
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What forms of ID do you accept?
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Can I hire your cinema for an event?
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Can I make a group booking for a school visit?
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Where I can I find accessibility information about your cinemas?
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Are assistance dogs allowed in the cinemas?
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Something happened at the cinema that I'm not happy about. What can I do about it?