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When does the cinema open?
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Can I change my seat?
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How long are the adverts and trailers before the film?
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I'm running late. Can I still get into the film?
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I think I lost something at the cinema. How do I report this?
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What's your luggage policy? Can I bring bags into a screen?
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What food do you offer at the cinema?
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Can I bring my own food into the cinema?
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Can I have my phone in a screening?
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What do the age certificates mean?
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What forms of ID do you accept?
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Can I hire your cinema for an event?
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Can I make a group booking for a school visit?
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Each of our cinemas has an Accessibility page, which details the different options and relevant information for customers with accessibility needs. You can select your local Picturehouse here: https://www.picturehouses.com/cinema
For more information and assistance, you can also call our Accessibility line 0207294 7908 (10am to 6pm).
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Are assistance dogs allowed in the cinemas?
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Something happened at the cinema that I'm not happy about. What can I do about it?
